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Solved: Re: Is it possible to Retire a KB article that is . . . Hi @subhadeep1618 you can retire those articles through background script: script: var kb = new GlideRecord('kb_knowledge'); kb addEncodedQuery('workflow_state=review'); filter by review kb query(); while(kb next()) {kb workflow_state = 'retired'; set to retire kb update();}
Article - Retire a Knowledge Article - University of Alaska system In this article: The process for retiring an article is collaborative and involves individuals with Knowledge Base (KB) Publisher roles Individuals with KB Candidate, or Contributor roles who feel an article should be retired, should Give Feedback on the Article
How to Write an Effective Knowledge Base Article: A Step-by-Step Guide Here’s a step-by-step guide to doing it right highlighting the best practices for writing knowledge base articles: 📝 1 Identify the Purpose of the Article Before writing: Define who the article is for (end-users, admins, developers, etc ) Understand what problem it solves or what question it answers
Knowledge V3 - Retire Knowledge Article - ServiceNow Community We are currently re-deploying our Knowledge Management process using the Out-of-box Knowledge V3 with versioning We have a requirement proposed that any ITIL user can start the Retire process on any article The out-of-box process does not seem to accomodate this
Capterra: Everything You Need to Know About the B2B Software Review Site In this article, we will explore Capterra’s story – from their early struggles to their growth, and finally to their acquisition by an industry giant – before we dive into why you should use Capterra to capture leads and how you can best do so
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