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  • How gen AI is revolutionizing customer service | Pega
    As we peer into the future of customer service, we’re not just evolving; we’re revolutionizing the way businesses connect with their customers Generative AI is the compass guiding us towards a world where every interaction is an opportunity to amaze, anticipate, and assist - creating a seamless symphony of customer delight
  • Pega GenAI features
    Pega Cloud® clients who have enabled and licensed Pega GenAI™ can use AI to accelerate low code development For information about how to enable Pega GenAI, see Enabling Pega GenAI in Pega Cloud Generate an interaction summary during the interaction Wrap up
  • Pega GenAI introduction
    Pega GenAI includes features such as AI-prompted workflows, AI-generated personas, automatic data modeling, back-end integration assistance, and sample data generation It is available exclusively for Pega Cloud clients with active subscriptions
  • Pega GenAI | Pega
    Pega GenAI introduces capabilities across Pega Infinity which accelerate low-code, simplify customer service agent experiences, optimize engagement strategies, enable custom AI-powered capabilities, and more
  • Pega GenAI FAQ - Support Center
    Pega GenAI capabilities are available for Pega Cloud clients with active subscriptions and for clients that connect to Pega Cloud for Pega GenAI services To learn how to enable Pega GenAI, see Enabling Pega GenAI in Pega Cloud documentation
  • Pega GenAI: the first generative AI for the enterprise | Pega
    Transform chatbots to self-service agent superstars and supercharge employee productivity Unleash operational data to accelerate work and give leaders end-to-end visibility Infuse workflows with agentic AI with enterprise-grade flexibility, governance, and security
  • Pega GenAI in Pega Customer Decision Hub - Pega Academy
    Pega GenAI enables rapid application development, enhanced customer engagement, and improved customer service by making use of AI and automation With Pega GenAI, you can leverage a set of generative AI-powered features that will aid you in streamlining your everyday tasks in Pega Customer Decision Hub™ (CDH) and Pega 1:1 Operations Manager
  • Pega GenAI and its 20 Generative AI-Powered Capabilities
    Improve customer service capabilities in Pega Customer Service: Automatic interaction summaries: Pega GenAI summarizes agent-customer message transcripts, reducing the need for manual note-taking by agents and improving contact center efficiency
  • Innovation with Pega GenAI
    Gain an understanding of what Pega GenAI is, define the flagship Pega GenAI features in Pega Platform™, Pega Customer Decision Hub™, Pega Customer Service™, and Pega Sales Automation™, and recognize how generative AI helps boost developer productivity, marketing effectiveness, and more in responsible and effective ways
  • PegaWorld 2025: Pega-as-a-Service GenAI: The Autonomous Enterprise in . . .
    Discover how Pega's leading clients are transitioning to Pega-as-a-Service and using Pega's latest GenAI innovations to streamline operations, enhance customer engagement, and automate customer service





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