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    Would you feel more confident about your ability to find a solution? Luckily, you don’t have to imagine it…you likely already use the world’s most accessible encyclopedia daily…it’s called Google When faced with a perplexing issue, don’t hesitate to seek help from colleagues or online communities Type in your problem, and you will
  • discussion five IT-202. docx - In this module you learned. . .
    In this module, you learned about troubleshooting a variety of computing issues Sometimes users communicate their computing issues via email, and IT professionals need to help users troubleshoot via this means of communication For this week's discussion, you will attempt to troubleshoot an issue that a user is experiencing as if you are emailing back and forth
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    Through your troubleshooting efforts, you have identified a fix action However, you determine that the change you need to make exceeds your authority and access The user is at a work stoppage and cannot continue until the fix action is applied The user has been receptive to your troubleshooting efforts However, they are losing patience as
  • 10. docx - As an IT professional you may find that particular user . . .
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    For this week's discussion, imagine that you're working on a site While you are at the user's desk or site, you discover that the request you are trying to solve is beyond your ability to resolve it When the user submitted the ticket for IT assistance, they expressed that they need the computing issue resolved in order to do their work The computing issue is preventing the user from using





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